Total Solution Guys and NWAWireless have been providing broadband
service to areas of Winston and Franklin counties since 2011. In order to more rapidly expand to meet the demands for
our service, we are proud to announce we are
joining forces with Cyber Broadband - a company based in Cullman
County with a similar mission. Cyber Broadband Inc.
has maintained a network serving rural areas of Cullman County since
2004. Like Total Solutions Guys / NWAWireless,
Cyber Broadband is an innovative start-up company that provides
wireless broadband internet service to outlying areas
with few viable options for broadband internet access.
Effective March 1st 2017, all
billing, customer support, service requests, installations, and
repairs will be handled through
Cyber Broadband Inc. The existing Total Solution Guys / NWAWireless
phone numbers will continue to work but will be
answered and administered via both NWA Wireless and Cyber Broadband
personnel. Additionally, members of the Cyber
Broadband team along with personnel from Total Solution Guys / NWA
Wireless will now handle service calls across the
entire new combined service area.
You will continue to receive the
exact same internet service you receive today. No equipment is
changing at this time.
Your continued use of our broadband internet service signifies your
acceptance of the Cyber Broadband Inc. terms of
service / acceptable use agreement available on our website at :
During the month of February,
Cyber and Total Solutions Guys / NWAWireless personnel will be
working together to
become more familiar with the operations and configuration of each
other's network. Also during this time, our combined
office personnel will likely contact Total Solution Guys / NWA
Wireless customers to review your current service plan and
verify other information. They will also work with you to make sure
your billing information is up to date and show you how
to access our new online management platform.
Please note in the future
bills delivered via the US Postal Service will have a $2 paper and
postage fee.
Customers are encouraged to use our online management system.
Additionally the price of the
monthly service has been reduced by $5, and a $5 equipment rental
fee has been
added. This is to reflect the fact radios are owned by the company
and rented to the customer in our new billing
system.
Both companies will continue to
provide the exceptional internet service you have become familiar
with. Our companies
realize the vital need for broadband in rural and unserved areas,
and we look forward to the future, with hope that our
combined strength and manpower will expand our coverage area and the
complimentary services we provide. Please visit
the Cyber website at www.cyberbroadband.net for more important
information. If you have further questions, please give
us a call at (256) 734-1077 or 205-486-3650.
Regards,
Your Cyber Broadband and Total Solution Guys / NWAWireless Team
If you'd like directions on how to pay your existing
bill with Total Solution Guys / NWA Wireless, you'll pay that bill on the
Cyber Broadband customer management portal as of March 1, 2017. We
are attempting to call every customer prior to their bill date; however,
if you'd like to call us before we reach you, feel free to do so and we
can guide you through paying your bill online.
